Why You Should Be a Slacker
By Suzanne Lucas | March 29, 2011
If you want to get ahead, you need a Type A personality. Go, go, go. Right? The more stress you’re under, the better you perform. You can handle everything.
Sue Shellenbarger at the Wall Street Journal reported on a new study in the Journal of Applied Psychology. Researchers found that slackers actually handled life better than their go getter counterparts.
But in a finding that may baffle busy-bee readers, people who avoid problems – those we might call slackers in a different context — who withdraw and, say, lie down and take a nap instead of tackling dilemmas right away, actually do better with life conflict, and seem to have more energy, says the study.
The part about the “slackers” having more energy isn’t surprising. After all, they just took naps.
But, overall this makes sense. By taking some down time, they have time to evaluate whether this new problem is actually worth solving. How many of times have you had “urgent requests” become “oh never mind, we’re going another direction” an hour later? Look over your email after you’ve been stuck in an off site training all day without access to email? You weren’t there and magically some problems solved themselves.
In addition, you can often think of solutions when you’re not staring at a problem directly. Go for a walk, talk to a friend, do something other than dwelling on the problem you are currently facing.
More fascinating is the finding that people who seek out other people for emotional support reported more stress. These people probably take the stress into their relationships instead of using the relationships for an escape from problems.
So, stop complaining, and go take a nap. By the time you wake up, perhaps you’ll be less stressed and one of your type A coworkers will have taken care of three items on your to-do list.
MY THOUGHTS
Loosen up. Cut your self some slack. Relax. Re-energize. The world won't stop revolving because you took it easy for awhile.
Monday, April 11, 2011
Friday, April 8, 2011
KICKING THE MULTI-TASKING HABIT
How to Kick the Multi-Tasking Addiction
By Margaret Heffernan | March 3, 2011
www.bnet.com
Multi-tasking has become an epidemic. According to recent research, college students in lectures are opening, on average, 65 new screens per lecture - 62 percent of which are entirely unrelated to the lecture or the course. They’re also instant messaging and sending email.
Not surprisingly, the researchers found there is an inverse relationship between this multitasking and academic performance. Learning takes longer, involves more mistakes and may mean that learning isn’t retained for long.
Of course, executives around the world also behave the same way, hoping that, by doing so many things at once, they will somehow be more productive.
The evidence suggests otherwise. Here’s why:
* Multitasking is an urban myth: Cognitive scientists have demonstrated that we never truly multi-task; we merely task-switch (albeit very quickly.) Between each switch is, effectively, a blind spot. Information gets dropped, overlooked or under-valued. This is also why you can’t safely drive and talk or text on your cell phone at the same time; your intellectual capacity is worse than if you’re over the legal alcohol limit. Computers might be able to multi-task, but the mind cannot.
* Productivity isn’t a function of hours: We think by doing a great deal all the time that somehow we will get more done. This is an industrial revolution model of productivity: if you can make 10 widgets in an hour, you can make 100 in 10 hours, right? Wrong. Even in manufacturing it doesn’t work because you get tired and make mistakes. When it comes to intellectual processing, it is even more wrong. As we get tired, we lose the ability to discriminate and discern. We may keep going but the quality of our thinking declines. What creative work needs is a balance of focus and rest. That’s why you may often find you get your best ideas driving home.
Breaking the cycle
It’s hard to break our multi-tasking habits. And it’s even harder if you have a boss who loves multi-tasking and thinks anyone not working this way is a slacker. Is there any way around that? Yes. The most important argument to win is the productivity argument.
1. Make sure you’re measured on output, not hours. If you are rewarded for the quality of the work you generate, then you can reasonably argue that how you get that work done is your business.
2. Set the tone in the meetings you call: Don’t use your BlackBerry. You’ll also find the meetings might be shorter if you ask everyone not to bring their phones!
3. Don’t evangelize, even after you’ve found the new benefit of mono-tasking. Ultimately all those addicted multi-taskers will have to find their own way to kick the habit.
MY THOUGHTS
I used to brag about my multi-tasking capability. Until I realized I was wasting more time re-doing things because they were done haphazardly. Being mindful of what you are doing results to more quality work. How can you be mindful when you're doing 2-3 things at the same time.
By Margaret Heffernan | March 3, 2011
www.bnet.com
Multi-tasking has become an epidemic. According to recent research, college students in lectures are opening, on average, 65 new screens per lecture - 62 percent of which are entirely unrelated to the lecture or the course. They’re also instant messaging and sending email.
Not surprisingly, the researchers found there is an inverse relationship between this multitasking and academic performance. Learning takes longer, involves more mistakes and may mean that learning isn’t retained for long.
Of course, executives around the world also behave the same way, hoping that, by doing so many things at once, they will somehow be more productive.
The evidence suggests otherwise. Here’s why:
* Multitasking is an urban myth: Cognitive scientists have demonstrated that we never truly multi-task; we merely task-switch (albeit very quickly.) Between each switch is, effectively, a blind spot. Information gets dropped, overlooked or under-valued. This is also why you can’t safely drive and talk or text on your cell phone at the same time; your intellectual capacity is worse than if you’re over the legal alcohol limit. Computers might be able to multi-task, but the mind cannot.
* Productivity isn’t a function of hours: We think by doing a great deal all the time that somehow we will get more done. This is an industrial revolution model of productivity: if you can make 10 widgets in an hour, you can make 100 in 10 hours, right? Wrong. Even in manufacturing it doesn’t work because you get tired and make mistakes. When it comes to intellectual processing, it is even more wrong. As we get tired, we lose the ability to discriminate and discern. We may keep going but the quality of our thinking declines. What creative work needs is a balance of focus and rest. That’s why you may often find you get your best ideas driving home.
Breaking the cycle
It’s hard to break our multi-tasking habits. And it’s even harder if you have a boss who loves multi-tasking and thinks anyone not working this way is a slacker. Is there any way around that? Yes. The most important argument to win is the productivity argument.
1. Make sure you’re measured on output, not hours. If you are rewarded for the quality of the work you generate, then you can reasonably argue that how you get that work done is your business.
2. Set the tone in the meetings you call: Don’t use your BlackBerry. You’ll also find the meetings might be shorter if you ask everyone not to bring their phones!
3. Don’t evangelize, even after you’ve found the new benefit of mono-tasking. Ultimately all those addicted multi-taskers will have to find their own way to kick the habit.
MY THOUGHTS
I used to brag about my multi-tasking capability. Until I realized I was wasting more time re-doing things because they were done haphazardly. Being mindful of what you are doing results to more quality work. How can you be mindful when you're doing 2-3 things at the same time.
Sunday, April 3, 2011
Signs of Job Burnout
Seven signs of job burnout
By Janet Fowler, Investopedia.com
http://lifewise.canoe.ca/Investopedia/2011/03/29/17793221.html
With the current economy's move towards efficiency, many employees are facing greater demands for their time. Perhaps through downsizing in the organization or cutbacks in operating funds, many organizations are running leaner and employees are often feeling the pressure. When employees feel intense pressure in the workplace, this can lead to stress, anxiety and even burnout. Burnout comes when an individual faces prolonged exposure to stressors, leading to a state of physical, emotional or mental exhaustion. Many people don't even realize that they're experiencing burnout until they suffer health issues as a result. Use these signs and symptoms to help determine if you're experiencing job burnout.
1. Procrastination or Loss of Motivation
Do you remember the days when you were eager to get to the office and felt the satisfaction of meeting a major deadline? An important aspect of success in the workplace is feeling an internal desire to perform, and finding satisfaction in the work that you do. If you no longer feel the motivation to strive for perfection, find yourself procrastinating or simply putting in the minimal amount of work to meet deadlines, you might want to examine what's brought on the change in your motivation.
2. Absenteeism and Lateness
Calling in sick often? Constantly showing up late or leaving early? Employees who are often absent could potentially be experiencing burnout. If any excuse not to attend seems good enough, or if you're desperate to leave as soon as possible, it may be a good idea to investigate the reasons you're feeling this way. It is also a possibility that if you are ill more often that this could be related to burnout. People who are unhappy or stressed often have a weakened immune system.
3. Every Day Seems Like a Bad Day
Do you find yourself responding negatively every time someone asks you how your day was? If your negative feelings tend to revolve around your workplace and you're unable to think of anything positive that happened during your workday, this is definitely a symptom of job burnout. Taking some time to find the positives in each day may help to make your job seem more tolerable.
4. Isolating Yourself from Others
No longer taking lunch or coffee breaks with your coworkers? Trying to dodge out of the office without having to say goodnight? If the days of being the life of the office party are gone, perhaps you should step back examine the reasons. Isolating yourself from others can be a symptom of a much larger issue, such as anxiety, burnout or depression. If this behavior seems isolated to the workplace, this could definitely indicate job burnout; however, any time you notice yourself withdrawing from others, you should question what's brought on the change.
5. Cynicism
Feeling like things will never improve, or finding yourself questioning what you're even doing at work? Feelings of negativity, bitterness or resentment towards your job, or feeling like the work you do will never be good enough indicates job burnout. Take a moment to ask yourself if what you're feeling is rational. Are things really as bad as you perceive them to be?
6. Overreacting
Do you find yourself becoming angry or frustrated with almost everything your coworkers or clients say or do? If you have outbursts of anger over small issues in the workplace, job burnout could be the culprit behind this behavior. If your coworkers are walking on eggshells any time you're around, then you probably need to step back and reevaluate. Remember that your coworkers are just trying to do their jobs as well. Reminding you of a deadline, asking you to attend a meeting, or inviting you to chip in on the office lottery pool isn't an invitation to vent your frustrations.
7. Depression
At its very worst, depression can be the outcome of experiencing prolonged burnout. Depression can manifest itself in many ways. Changes in sleep pattern, increase or decrease in appetite, emotional outbursts, refusal to participate in social activities, and isolation are all symptoms of depression. Unexplained physical pains may also be attributed to depression. Depression, when left untreated, can cause individuals to take part in self-destructive behaviors, such as excessive drinking. If you are experiencing any of these symptoms, you should speak to your doctor as soon as possible. (Job loss can be devastating. Learn how to anticipate it and quickly get back on your feet.
The Bottom Line
If you're experiencing a number of the signs and symptoms of burnout, you should examine the cause of your feelings and what you can do to change your workplace environment to make it healthier for you. Don't be afraid to address the issues that are making you feel stressed or unhappy. Ultimately, if you feel like a change of environment would be best, it might be time to start looking for a new job. If this isn't an option for you, there are other possibilities. Perhaps requesting a transfer, or asking for new job tasks that will revive your interest can help to improve your motivation.
Finding motivation or happiness in other parts of your life can help to improve your outlook at work as well. Making a point of spending your off hours on hobbies, taking a vacation, or being physically active may help to improve your attitude and ability to handle stress overall. If you are at the point where you are experiencing burnout to such an extent that you are feeling depressed or taking part in self-destructive behaviors, you should speak to your doctor about long-term risks to your health and wellness, or possible treatments.
MY THOUGHTS
Bottom line - one or two of the above is already a symptom of the worst to come. Don't wait until you have all 7 signs.
By Janet Fowler, Investopedia.com
http://lifewise.canoe.ca/Investopedia/2011/03/29/17793221.html
With the current economy's move towards efficiency, many employees are facing greater demands for their time. Perhaps through downsizing in the organization or cutbacks in operating funds, many organizations are running leaner and employees are often feeling the pressure. When employees feel intense pressure in the workplace, this can lead to stress, anxiety and even burnout. Burnout comes when an individual faces prolonged exposure to stressors, leading to a state of physical, emotional or mental exhaustion. Many people don't even realize that they're experiencing burnout until they suffer health issues as a result. Use these signs and symptoms to help determine if you're experiencing job burnout.
1. Procrastination or Loss of Motivation
Do you remember the days when you were eager to get to the office and felt the satisfaction of meeting a major deadline? An important aspect of success in the workplace is feeling an internal desire to perform, and finding satisfaction in the work that you do. If you no longer feel the motivation to strive for perfection, find yourself procrastinating or simply putting in the minimal amount of work to meet deadlines, you might want to examine what's brought on the change in your motivation.
2. Absenteeism and Lateness
Calling in sick often? Constantly showing up late or leaving early? Employees who are often absent could potentially be experiencing burnout. If any excuse not to attend seems good enough, or if you're desperate to leave as soon as possible, it may be a good idea to investigate the reasons you're feeling this way. It is also a possibility that if you are ill more often that this could be related to burnout. People who are unhappy or stressed often have a weakened immune system.
3. Every Day Seems Like a Bad Day
Do you find yourself responding negatively every time someone asks you how your day was? If your negative feelings tend to revolve around your workplace and you're unable to think of anything positive that happened during your workday, this is definitely a symptom of job burnout. Taking some time to find the positives in each day may help to make your job seem more tolerable.
4. Isolating Yourself from Others
No longer taking lunch or coffee breaks with your coworkers? Trying to dodge out of the office without having to say goodnight? If the days of being the life of the office party are gone, perhaps you should step back examine the reasons. Isolating yourself from others can be a symptom of a much larger issue, such as anxiety, burnout or depression. If this behavior seems isolated to the workplace, this could definitely indicate job burnout; however, any time you notice yourself withdrawing from others, you should question what's brought on the change.
5. Cynicism
Feeling like things will never improve, or finding yourself questioning what you're even doing at work? Feelings of negativity, bitterness or resentment towards your job, or feeling like the work you do will never be good enough indicates job burnout. Take a moment to ask yourself if what you're feeling is rational. Are things really as bad as you perceive them to be?
6. Overreacting
Do you find yourself becoming angry or frustrated with almost everything your coworkers or clients say or do? If you have outbursts of anger over small issues in the workplace, job burnout could be the culprit behind this behavior. If your coworkers are walking on eggshells any time you're around, then you probably need to step back and reevaluate. Remember that your coworkers are just trying to do their jobs as well. Reminding you of a deadline, asking you to attend a meeting, or inviting you to chip in on the office lottery pool isn't an invitation to vent your frustrations.
7. Depression
At its very worst, depression can be the outcome of experiencing prolonged burnout. Depression can manifest itself in many ways. Changes in sleep pattern, increase or decrease in appetite, emotional outbursts, refusal to participate in social activities, and isolation are all symptoms of depression. Unexplained physical pains may also be attributed to depression. Depression, when left untreated, can cause individuals to take part in self-destructive behaviors, such as excessive drinking. If you are experiencing any of these symptoms, you should speak to your doctor as soon as possible. (Job loss can be devastating. Learn how to anticipate it and quickly get back on your feet.
The Bottom Line
If you're experiencing a number of the signs and symptoms of burnout, you should examine the cause of your feelings and what you can do to change your workplace environment to make it healthier for you. Don't be afraid to address the issues that are making you feel stressed or unhappy. Ultimately, if you feel like a change of environment would be best, it might be time to start looking for a new job. If this isn't an option for you, there are other possibilities. Perhaps requesting a transfer, or asking for new job tasks that will revive your interest can help to improve your motivation.
Finding motivation or happiness in other parts of your life can help to improve your outlook at work as well. Making a point of spending your off hours on hobbies, taking a vacation, or being physically active may help to improve your attitude and ability to handle stress overall. If you are at the point where you are experiencing burnout to such an extent that you are feeling depressed or taking part in self-destructive behaviors, you should speak to your doctor about long-term risks to your health and wellness, or possible treatments.
MY THOUGHTS
Bottom line - one or two of the above is already a symptom of the worst to come. Don't wait until you have all 7 signs.
Monday, March 28, 2011
WAYS TO WIN IN ANY BUSINESS SITUATION
5 Ways to Win in Any Business Situation
By Steve Tobak | September 30, 2010
http://www.bnet.com/blog/ceo/5-ways-to-win-in-any-business-situation/5681?tag=content;drawer-container
Steve Covey, author of The 7 Habits of Highly Effective People, said “Think Win-Win.” Jim Camp, author of Start With No, calls win-win “… the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily …” He says those negotiations end up as win-lose.
Want to know who’s right? Well, determining the best approach to any business relationship or negotiation is very much situational, but still, relatively straightforward. Whether it’s a job opportunity, a consulting opportunity, a potential vendor or customer, an internal relationship, whatever, it’s more common sense than you think.
That said, it does confuse and confound a lot of people, even senior executives and business leaders. For example, a post by Niland Mortimer on BNET starts out like this:
The rules of business decision making more often than not are based on the principle of “I win. You lose.” Companies, and their employees, proceed invincibly down the path of unilateral rightness. Compromise is out of the question. Collaboration is tantamount to defeat. I win. You lose. Damn the consequences.
Now, I’m not going to say “I win - you lose” never happens. Sure it does. In fact, it makes complete sense … in certain situations. For example, it’s the only way to approach competitors because market-share is more or less a zero-sum game. But otherwise, that’s neither the way to win nor the way it works in the real world. Frankly, I don’t know where Mortimer’s assertion comes from, but it’s not consistent with my experience.
So, to clear up all the confusion and distinguish between the different approaches, here are 5 Ways to Win in Any Business Situation:
1. Internal relationship between coworkers. Win-win, collaborate, all the way. Anything else is dysfunctional. Sure, the dysfunctional stuff - back stabbing, taking credit for someone else’s work, sugar-coating BS, CYA - all exists, but don’t fall into that trap. You either have to play it smarter or find a company that doesn’t accept that kind of crap.
Goal: Win-win
2. Boss-employee relationship. Again, Win-win, collaborate, all the way, same as with coworkers. Companies don’t exist for you, your boss, or your employees. They exist for two reasons: to provide a product or service to customers, and to provide value to shareholders. All employees at every level should be aligned to do that, simple as that.
Goal: Win-win
3. Competitors in the marketplace. I win - you lose. Period. Market competition is a zero-sum game, simple as that. To suggest otherwise is idiotic. And yes, you should befriend your competitors, call them frienemies, hang out and party with them, anything you like. Just listen more than you talk. Keep your friends close and your enemies closer, right?
Goal: I win - you lose
4. Customer-vendor relationship. Customer-vendor relationships should always yield the perception of a win-win, especially if you want an ongoing relationship. That said, when you approach negotiations, your goal is to get the better deal while the other guy thinks he did okay too. I think of that as “I win - you don’t lose.” Camp provides a pretty good approach for doing that. It’s not easy at first, but you do get better at it with experience.
Goal: I win - you don’t lose
5. Job or consulting opportunity. It’s important to note that, in this situation, you all have to live with each other after the fact. So, whichever side of the equation you’re on, don’t overpromise and risk underdelivering or underplay your hand and risk losing the gig. Best to be genuine. That said, when it comes to negotiating dollars and cents, it’s the same as customer-vendor.
Goal: I win - you don’t lose
MY THOUGHTS
Personally,I think win-win is very ideal. Maybe because it's very hard to accomplish. I agree with this article - it is indeed situational.
By Steve Tobak | September 30, 2010
http://www.bnet.com/blog/ceo/5-ways-to-win-in-any-business-situation/5681?tag=content;drawer-container
Steve Covey, author of The 7 Habits of Highly Effective People, said “Think Win-Win.” Jim Camp, author of Start With No, calls win-win “… the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily …” He says those negotiations end up as win-lose.
Want to know who’s right? Well, determining the best approach to any business relationship or negotiation is very much situational, but still, relatively straightforward. Whether it’s a job opportunity, a consulting opportunity, a potential vendor or customer, an internal relationship, whatever, it’s more common sense than you think.
That said, it does confuse and confound a lot of people, even senior executives and business leaders. For example, a post by Niland Mortimer on BNET starts out like this:
The rules of business decision making more often than not are based on the principle of “I win. You lose.” Companies, and their employees, proceed invincibly down the path of unilateral rightness. Compromise is out of the question. Collaboration is tantamount to defeat. I win. You lose. Damn the consequences.
Now, I’m not going to say “I win - you lose” never happens. Sure it does. In fact, it makes complete sense … in certain situations. For example, it’s the only way to approach competitors because market-share is more or less a zero-sum game. But otherwise, that’s neither the way to win nor the way it works in the real world. Frankly, I don’t know where Mortimer’s assertion comes from, but it’s not consistent with my experience.
So, to clear up all the confusion and distinguish between the different approaches, here are 5 Ways to Win in Any Business Situation:
1. Internal relationship between coworkers. Win-win, collaborate, all the way. Anything else is dysfunctional. Sure, the dysfunctional stuff - back stabbing, taking credit for someone else’s work, sugar-coating BS, CYA - all exists, but don’t fall into that trap. You either have to play it smarter or find a company that doesn’t accept that kind of crap.
Goal: Win-win
2. Boss-employee relationship. Again, Win-win, collaborate, all the way, same as with coworkers. Companies don’t exist for you, your boss, or your employees. They exist for two reasons: to provide a product or service to customers, and to provide value to shareholders. All employees at every level should be aligned to do that, simple as that.
Goal: Win-win
3. Competitors in the marketplace. I win - you lose. Period. Market competition is a zero-sum game, simple as that. To suggest otherwise is idiotic. And yes, you should befriend your competitors, call them frienemies, hang out and party with them, anything you like. Just listen more than you talk. Keep your friends close and your enemies closer, right?
Goal: I win - you lose
4. Customer-vendor relationship. Customer-vendor relationships should always yield the perception of a win-win, especially if you want an ongoing relationship. That said, when you approach negotiations, your goal is to get the better deal while the other guy thinks he did okay too. I think of that as “I win - you don’t lose.” Camp provides a pretty good approach for doing that. It’s not easy at first, but you do get better at it with experience.
Goal: I win - you don’t lose
5. Job or consulting opportunity. It’s important to note that, in this situation, you all have to live with each other after the fact. So, whichever side of the equation you’re on, don’t overpromise and risk underdelivering or underplay your hand and risk losing the gig. Best to be genuine. That said, when it comes to negotiating dollars and cents, it’s the same as customer-vendor.
Goal: I win - you don’t lose
MY THOUGHTS
Personally,I think win-win is very ideal. Maybe because it's very hard to accomplish. I agree with this article - it is indeed situational.
Monday, March 14, 2011
WHAT CUSTOMERS REALLY WANT
WHAT CUSTOMERS REALY WANT
from the article "10 Things All Customers Want"
By Steve Tobak | February 1, 2011
http://www.bnet.com
Never before in history has a society bought and sold so much stuff. We’re all part of a giant food chain of products and services. That means, in all likelihood, that you’re not only a customer, but you have customers, too.
Since you’re on both sides of the equation, it stands to reason that you’d treat your customers the same way you’d want to be treated, right? It seems so obvious.
But do we do that? Do we do the obvious thing? No, most of us don’t. Instead, we hoist customers high up on some pedestal. And because we revere them, we treat them differently … when we shouldn’t.
We think of our customers as authority figures. And how do we interact with authority figures? Our parents, our teachers, our bosses? Differently. We’re not genuine with them because we’re afraid it will change their opinion of us. We put on airs. We spin the truth.
That’s dysfunctional behavior with all sorts of unintended consequences.
I’ve been selling products and services as far back as I can remember. My customers have ranged from corporate giants to tiny startups, from engineers to CEOs, from Tokyo to Istanbul. And you know what? They all want the same things. Some are relatively straightforward while others are counterintuitive. In any case, here are …
10 Things All Customers Want
1. Your honest assessment of the competition. Customers want information. And if you can be balanced and honest about it, they’d love to get your assessment of the competition.
2. Bad news. Give it to them straight, face-to-face, in a timely manner. Moreover, be prepared to pull out all the stops to make things right for them. Bad news is part of life and business. It happens. Deal with it.
3. The truth about your company or product’s shortcomings. You know they’re going to figure it out sooner or later. Don’t you think it’s a better idea for them to hear it from you first? Encourage them to provide honest feedback in real time so you’ve at least got a chance to address their concerns openly.
4. Be there when they need you. Availability in real time is everything, these days. It saves them time and that’s huge. Be there when they need you. It’ll make all the difference.
5. Something that goes beyond the call of duty.
6. Cut out the small talk. Time is everyone’s most precious asset these days; don’t waste it.
7. Make their jobs easier. When was the last time you actually asked what will make their jobs easier, what their specific priorities are with respect to the product or service you provide, what you can do differently to be a better vendor, or what keeps them up at night?
8. Give them your undivided attention. Don’t take calls or visitors when you’re meeting with them. Don’t get easily distracted, either; just pay attention and listen when they talk.
9. Pick up the phone and call. When it’s something important to them, picking up the phone and calling instead of emailing, every so often, is a big deal.
10. Thank them for their business. Next time you see your customer, look him straight in the eye and tell him how much you enjoy working with him and appreciate the opportunity.
Bottom line. Every single one of you could have written this post by putting yourself in your customer’s shoes. It should be easy, since you’re somebody else’s customer. So do that. You’ll be amazed by what you come up with.
MY THOUGHTS
i keep going to a certain store or establishment because they treat me well. by 'well' i mean they they are available for questions, they go away when i don't want them around, they show they care without being patronizing. the author of this article is right - think of yourself as a customer. then deal with your customers the way you want to be treated.
from the article "10 Things All Customers Want"
By Steve Tobak | February 1, 2011
http://www.bnet.com
Never before in history has a society bought and sold so much stuff. We’re all part of a giant food chain of products and services. That means, in all likelihood, that you’re not only a customer, but you have customers, too.
Since you’re on both sides of the equation, it stands to reason that you’d treat your customers the same way you’d want to be treated, right? It seems so obvious.
But do we do that? Do we do the obvious thing? No, most of us don’t. Instead, we hoist customers high up on some pedestal. And because we revere them, we treat them differently … when we shouldn’t.
We think of our customers as authority figures. And how do we interact with authority figures? Our parents, our teachers, our bosses? Differently. We’re not genuine with them because we’re afraid it will change their opinion of us. We put on airs. We spin the truth.
That’s dysfunctional behavior with all sorts of unintended consequences.
I’ve been selling products and services as far back as I can remember. My customers have ranged from corporate giants to tiny startups, from engineers to CEOs, from Tokyo to Istanbul. And you know what? They all want the same things. Some are relatively straightforward while others are counterintuitive. In any case, here are …
10 Things All Customers Want
1. Your honest assessment of the competition. Customers want information. And if you can be balanced and honest about it, they’d love to get your assessment of the competition.
2. Bad news. Give it to them straight, face-to-face, in a timely manner. Moreover, be prepared to pull out all the stops to make things right for them. Bad news is part of life and business. It happens. Deal with it.
3. The truth about your company or product’s shortcomings. You know they’re going to figure it out sooner or later. Don’t you think it’s a better idea for them to hear it from you first? Encourage them to provide honest feedback in real time so you’ve at least got a chance to address their concerns openly.
4. Be there when they need you. Availability in real time is everything, these days. It saves them time and that’s huge. Be there when they need you. It’ll make all the difference.
5. Something that goes beyond the call of duty.
6. Cut out the small talk. Time is everyone’s most precious asset these days; don’t waste it.
7. Make their jobs easier. When was the last time you actually asked what will make their jobs easier, what their specific priorities are with respect to the product or service you provide, what you can do differently to be a better vendor, or what keeps them up at night?
8. Give them your undivided attention. Don’t take calls or visitors when you’re meeting with them. Don’t get easily distracted, either; just pay attention and listen when they talk.
9. Pick up the phone and call. When it’s something important to them, picking up the phone and calling instead of emailing, every so often, is a big deal.
10. Thank them for their business. Next time you see your customer, look him straight in the eye and tell him how much you enjoy working with him and appreciate the opportunity.
Bottom line. Every single one of you could have written this post by putting yourself in your customer’s shoes. It should be easy, since you’re somebody else’s customer. So do that. You’ll be amazed by what you come up with.
MY THOUGHTS
i keep going to a certain store or establishment because they treat me well. by 'well' i mean they they are available for questions, they go away when i don't want them around, they show they care without being patronizing. the author of this article is right - think of yourself as a customer. then deal with your customers the way you want to be treated.
Thursday, March 10, 2011
GET TO WORK ON TIME
Get To Work On Time...Or Else
Best Excuses For Being Late
By F. John Reh, About.com Guide
Mar 1 2011
In economic times like these, when there are at least 10-15 applicants for every job opening, employees who still have jobs are making more of an effort to get to work on time according to a recent survey by CareerBuilder.com. But that doesn't mean that those who are late don't have interesting reason or excuses for their tardiness.
The survey, conducted in November and December 2010, found that 15 percent of workers admitted to being late for work at least once once a week, down from 16 percent the previous year and 20 percent in 2008. It may be worth noting that the economic downturn did not begin until late in 2008. According to the survey, one-third (32 percent) of employers said they have terminated an employee for being late. Some are more lenient.
Reasons For Being Late
The survey found the most often used excuses were
* traffic-related (30 percent),
* lack of sleep (19 percent),
* bad weather (9 percent), and
* childcare issues (8 percent).
Our Survey
An About.com survey of managers revealed a variety of creative and interesting excuses used by employees who are late for work. These include:
* My wife's brother got arrested on our front lawn, and we were fighting whose fault it was.
* I had to go to the doctor because I have triple pneumonia. (And, were those his exact words.)
* A young lady, who lived a short distance away, did not arrive on time (because) having a pencil skirt on, she could not walk quickly.
* The cat was sick and I had to clean up after her.
* her boyfriend was involved in a fender bender and ended up getting in a shouting match with the other driver who then stabbed him in the neck and drove off.
* He had to take time off to shop for a new phone because he'd dropped his in the toilet that AM and he couldn't live a minute without a cellphone. He's no longer with us.
* She and her spouse argued whose turn it was to stay home when their son woke up sick that morning.
* He had to go and search for his wedding ring, which he thought he had dropped on a gravel road the night before while hunting.
* Her electric garage door opener wouldn't work because of a blown fuse and she had to wait for her husband to come manually raise the door.
* Her son woke up with a loose tooth missing and she had to stay home till he pooped so she could find it.
* The storm knocked out my power and the alarm did not go off.
* I will be late cuz last night there was a storm and I could not get my underwear to dry.
* The Army have exercises in the morning and they blocked the only exit from the complex.
* I would have been here on time if all those other cars weren't on the streets.
The employee whose excuse was "I was too tired to come in on time, so I decided to sleep in and rest up to be more productive" no longer works there.
What's Your Excuse
What is the best, most amusing excuse you have heard? Or have used yoursef? Share the best one you've heard.
MY THOUGHTS
i doubt managers find these excuses amusing. especially if the person concerned is an habitual latecomer. if he's habitually late, i'm surprised he's still allowed to make these excuses (if e still had the job!)
Best Excuses For Being Late
By F. John Reh, About.com Guide
Mar 1 2011
In economic times like these, when there are at least 10-15 applicants for every job opening, employees who still have jobs are making more of an effort to get to work on time according to a recent survey by CareerBuilder.com. But that doesn't mean that those who are late don't have interesting reason or excuses for their tardiness.
The survey, conducted in November and December 2010, found that 15 percent of workers admitted to being late for work at least once once a week, down from 16 percent the previous year and 20 percent in 2008. It may be worth noting that the economic downturn did not begin until late in 2008. According to the survey, one-third (32 percent) of employers said they have terminated an employee for being late. Some are more lenient.
Reasons For Being Late
The survey found the most often used excuses were
* traffic-related (30 percent),
* lack of sleep (19 percent),
* bad weather (9 percent), and
* childcare issues (8 percent).
Our Survey
An About.com survey of managers revealed a variety of creative and interesting excuses used by employees who are late for work. These include:
* My wife's brother got arrested on our front lawn, and we were fighting whose fault it was.
* I had to go to the doctor because I have triple pneumonia. (And, were those his exact words.)
* A young lady, who lived a short distance away, did not arrive on time (because) having a pencil skirt on, she could not walk quickly.
* The cat was sick and I had to clean up after her.
* her boyfriend was involved in a fender bender and ended up getting in a shouting match with the other driver who then stabbed him in the neck and drove off.
* He had to take time off to shop for a new phone because he'd dropped his in the toilet that AM and he couldn't live a minute without a cellphone. He's no longer with us.
* She and her spouse argued whose turn it was to stay home when their son woke up sick that morning.
* He had to go and search for his wedding ring, which he thought he had dropped on a gravel road the night before while hunting.
* Her electric garage door opener wouldn't work because of a blown fuse and she had to wait for her husband to come manually raise the door.
* Her son woke up with a loose tooth missing and she had to stay home till he pooped so she could find it.
* The storm knocked out my power and the alarm did not go off.
* I will be late cuz last night there was a storm and I could not get my underwear to dry.
* The Army have exercises in the morning and they blocked the only exit from the complex.
* I would have been here on time if all those other cars weren't on the streets.
The employee whose excuse was "I was too tired to come in on time, so I decided to sleep in and rest up to be more productive" no longer works there.
What's Your Excuse
What is the best, most amusing excuse you have heard? Or have used yoursef? Share the best one you've heard.
MY THOUGHTS
i doubt managers find these excuses amusing. especially if the person concerned is an habitual latecomer. if he's habitually late, i'm surprised he's still allowed to make these excuses (if e still had the job!)
Thursday, February 10, 2011
ALLOCATE YOUR TIME
Tick Tock: Tips for Allocating Your Time
By Sean Silverthorne | May 13, 2008
Do you spend your work time as effectively as you could? Let me answer for you. No.
Everyone from CEOs to front-line managers squander their most valuable resource — time — like an untuned automobile wastes fuel. Our opportunities to create real value for the organization are chipped away by everything from trivial e-mail exchanges to putting out petty corporate fires.
How do we tune our time management to make us run more productively? A couple of recent posts on Harvard Business offer some interesting approaches to thinking and dealing with the problem. The first approach is to consider what you are working on, the second discusses ways to making how you work more effective.
The Curse of Multitasking
Columbia Business School professor Rita McGrath posts on the importance of focusing most of your time on tasks, jobs, and roles where you create value. The more you multitask, she says, the less effective you become. She suggests you separate the attractive opportunities from those less attractive by developing a set of evaluation screens that help you set priorities. Read her post for more details.
In Are You Spending Time the Right Way, executive coach Melissa Raffoni outlines a three-step process for using your time more strategically. In summary she asks you to:
Break your responsibilities into strategic and tactical categories such as growth and improvement, managing people, and administration.
Determine how much of your time should be devoted to each category. “To answer,” she writes, “factor in the competing claims on your time: the activities that enable you to generate the most leverage, the company’s strategic priorities, and the short-term needs of your supervisors, direct reports, and customers.”
Make sure your conclusions align with the mission of our superiors and the company overall. Do you and your boss see eye-to-eye on where your commitments should be?
With this information in hand, Raffoni suggests you conduct an audit of how you actually spent your own time last week by looking at your calendar. Are your time commitments strategic? If not, learn how to box time and delegate to get the most out of your schedule, she says.
MY THOUGHTS
i hate to admit it but i've wasted lots of time and resources while multi-tasking. some of you can probably relate with burnt food because you were also doing laundry. retyping correspondence because you were on the phone while composing it. wasting a lot of meeting time not because the meeting was useless but due to the fact that you were busy doing other work or worse, texting.
thing is, we get so hooked-up with the idea that multi-tasking is a skill you should be proud of. you get so good at it has become a habit. and now you're finding it hard top focus. well, all habits can be unlearned. you just need to desire it. then takes things from there.
By Sean Silverthorne | May 13, 2008
Do you spend your work time as effectively as you could? Let me answer for you. No.
Everyone from CEOs to front-line managers squander their most valuable resource — time — like an untuned automobile wastes fuel. Our opportunities to create real value for the organization are chipped away by everything from trivial e-mail exchanges to putting out petty corporate fires.
How do we tune our time management to make us run more productively? A couple of recent posts on Harvard Business offer some interesting approaches to thinking and dealing with the problem. The first approach is to consider what you are working on, the second discusses ways to making how you work more effective.
The Curse of Multitasking
Columbia Business School professor Rita McGrath posts on the importance of focusing most of your time on tasks, jobs, and roles where you create value. The more you multitask, she says, the less effective you become. She suggests you separate the attractive opportunities from those less attractive by developing a set of evaluation screens that help you set priorities. Read her post for more details.
In Are You Spending Time the Right Way, executive coach Melissa Raffoni outlines a three-step process for using your time more strategically. In summary she asks you to:
Break your responsibilities into strategic and tactical categories such as growth and improvement, managing people, and administration.
Determine how much of your time should be devoted to each category. “To answer,” she writes, “factor in the competing claims on your time: the activities that enable you to generate the most leverage, the company’s strategic priorities, and the short-term needs of your supervisors, direct reports, and customers.”
Make sure your conclusions align with the mission of our superiors and the company overall. Do you and your boss see eye-to-eye on where your commitments should be?
With this information in hand, Raffoni suggests you conduct an audit of how you actually spent your own time last week by looking at your calendar. Are your time commitments strategic? If not, learn how to box time and delegate to get the most out of your schedule, she says.
MY THOUGHTS
i hate to admit it but i've wasted lots of time and resources while multi-tasking. some of you can probably relate with burnt food because you were also doing laundry. retyping correspondence because you were on the phone while composing it. wasting a lot of meeting time not because the meeting was useless but due to the fact that you were busy doing other work or worse, texting.
thing is, we get so hooked-up with the idea that multi-tasking is a skill you should be proud of. you get so good at it has become a habit. and now you're finding it hard top focus. well, all habits can be unlearned. you just need to desire it. then takes things from there.
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